Sexual Assault Resource Centre

Women and Newborn Health Service

Services A - Z

 
SARC banner
24 Hour Emergency Line

08 6458 1828

1800 199 888
(freecall from landlines)


Frequently Asked Questions

General questions

  1. How do I make a referral?
  2. Can I make an appointment for my son/daughter/partner?
  3. How long will it be before someone contacts me?
  4. Do I have to pay for the service?
  5. I am worried that someone will see me come into the building. Is it confidential?

1. How do I make a referral?

If you have experienced a recent sexual assault, ring the 24-hour SARC crisis line on (08) 6458 1828 or freecall 1800 199 888. You will speak to a duty counsellor who will ask you some questions, tell you about SARC and make a time for you to come to SARC to see a doctor and a counsellor.

If you want to access counselling, you can ring SARC on (08) 6458 1828 between 8.30am and 5.00pm Monday to Friday. The duty counsellor will take down your details and ask you some questions about yourself. The referral will then be discussed at a meeting and you will be notified, usually the following day, if you have been accepted for counselling at SARC.

2. Can I make an appointment for my son/daughter/partner?

Parents and partners, with the best of intentions, want to make an appointment for someone close to them because the person has either been sexually assaulted or because they want to help the person overcome a problem through counselling. The duty counsellor will always ask to speak to the person concerned because it is important to find out if they really want to come to SARC. Sometimes people are not ready to address their issues and it is important to let them make their own decisions about counselling. Counselling will not ‘work’ if the person does not want to be there.

If you need support around the best way to help someone who does not want counselling, even if it appears to you that they need it, our counsellors are happy to speak to you about this. The duty counsellor will ask questions to determine how best to help the person or whether SARC is the right service for them.

3. How long will it be before somebody contacts me?

Outside of business hours, the SARC crisis line is answered by an answering service. Your name and telephone number will be requested. This is sent to the SARC counsellor on duty and they will return your call as soon as possible.

During business hours, two duty counsellors are available to respond immediately to telephone calls.

4. Do I have to pay for the service?

No. All SARC services are free.

5. I am worried that someone will see me come into the building. Is it confidential?

SARC is located in a confidential building. The name is not displayed outside so people who see you go inside will not know your reason for doing so. SARC also offers a confidential service to its clients. This means that our records are confidential and cannot be accessed by anyone outside of SARC, unless you give your permission.

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