Would you like to make a compliment, suggestion or complaint?

We welcome feedback from patients and their family members, as part of our focus on continuous improvement and providing high quality care. 

Your feedback helps us with understanding what we are doing well and areas where we could improve.

Our Consumer Liaison Service coordinates the feedback process. Information is filed separately from the medical records and kept confidential.

We offer several options to provide feedback, as listed below.

How to provide feedback

• Online form: Complete our feedback form
• Email: WNHSCLS@health.wa.gov.au (patient queries only not for media queries)
• Telephone: (08) 6458 1444 and speak to someone from our Consumer Liaison Service
• In person: Discuss your concerns with a staff member involved or ask to speak to a more senior staff member. You can also ask for a feedback form (PDF)
• In writing: Send your feedback to the Consumer Liaison Service, Executive Corridor, First floor, A Block, King Edward Memorial Hospital, 374 Bagot Road, Subiaco WA 6008
• Interpreter services: For assistance with providing feedback for patients and their families who are non-English speaking, see our Interpreters and Language Services
• Hearing impaired assistance: For assistance with providing feedback for those patients and their families with hearing difficulties, please contact: Access Plus - WA Deaf Society (external site)
• Share your story online: You can share your experience publicly or anonymously via Care Opinion

What feedback to provide

Tell us what happened, where and when, including dates and times if possible. Please include information on who was involved and provide the patient’s full name and date of birth.

Let us know what you would like to see happen as a result of your feedback. Include your contact details if you would like someone to contact you.

MySay Healthcare Survey

The statewide MySay Healthcare Survey measures a patient’s experience of the care and treatment they received as a public hospital patient.

If you were recently an inpatient, attended an outpatient appointment or needed to visit our Emergency Centre, you may receive an SMS inviting you to participate in this brief (5 minute) online survey. Parents/guardians of patients under 18 years of age will also be invited via SMS to complete the survey.

We encourage you to complete the survey to let us know your thoughts on the care you received. Information gathered for the survey will help us identify where we are performing well and where we can improve care for future patients.

The survey is completely confidential, and responses will not be connected to a specific patient.

If you have questions about how to complete the survey or want more information, please send an email or call 6458 1444.

Key points

• Participation in this online survey is voluntary.
• Your responses will be completely confidential.
• Participation in the survey helps us identify where we are performing well and where we can improve for future patients.

Complaints

All complaints are investigated thoroughly and you will receive an acknowledgement of your complaint within five working days.

You will receive a written response within 30 working days or six weeks. You will be notified of any delays.

If you are dissatisfied with our response, you may wish to contact the Health and Disability Services Complaints Office, the independent agency which investigates complaints about health services, on free call 1800 813 583.